Frequently Asked Questions / Billing

A: Your bill will come from GMC and will be payable to “Gwinnett Medical Center,” as all of your prior bills from GMC.

Any bills for care you receive on or after August 28, 2019 will come from Northside Hospital.

A: Please call Business Office Customer Service at GMC. For your convenience that number is:
Lawrenceville: 678-312-1000
Duluth: 678-312-6800
A: You can speak with a Northside Hospital financial representative at 404-851-6500. This is the same number printed on your billing statement.
A: Northside will provide one consolidated billing statement, which includes all of your visits to Northside facilities and providers in one easy and concise statement. The consolidated statement will show you if we are waiting for your insurance to process, what your insurance has paid, and the remaining balance assigned to you by your insurance carrier.

Sample Bill from Northside Hospital
Sample Bill from Northside Hospital
A: Yes, the GMC hospitals will remain in network with all insurance plans they participated with prior to the merger.
A: For insured patients, as always, your out-of-pocket costs are based on the benefits you chose with your insurance provider.

Self-pay patients receive a 75% discount, which is an increased discount from what was previously offered.

A: Yes, Northside is a not-for-profit community hospital. Northside offers charity to any patient who qualifies for assistance. For more information about financial assistance or to request an application, please email us at or call us at 404-851-8021.

Frequently Asked Questions / Merger

A: Final arrangements have been made to combine our health care operations. Clinical, operational, and administrative priorities are in place.

The effective date of the new system is Wednesday, August 28, 2019.

A: Beginning on August 28, 2019:

  • The Gwinnett Medical Center-Lawrenceville, located at 1000 Medical Center Blvd., will be called Northside Hospital Gwinnett.
  • The Gwinnett Medical Center-Duluth, located at 3620 Howell Ferry Road, will be called Northside Hospital Duluth.
  • The Gwinnett Extended Care Center at GMC-Lawrenceville, located at 650 Professional Drive, will be called the Northside Gwinnett Extended Care Center.
  • The Glancy Rehabilitation Center, located at 3215 McClure Bridge Road in Duluth, will be called Northside Gwinnett Joan Glancy.

However, you will not see any rapid signage changes at these or other Gwinnett Health System locations – this process will be conducted gradually and with appropriate research, input, and planning. For care provided at Gwinnett locations beginning August 28, patient bills and statements will be addressed from Northside Hospital, and payments will be made to the same. For care received at Gwinnett locations prior to August 28, patient bills will come from and be payable to Gwinnett Medical Center.

A: Anchored by five hospitals in Sandy Springs, Canton, Cumming, Duluth and Lawrenceville, the expanded Northside Hospital system will have 1,636 inpatient beds, more than 250 outpatient locations throughout Georgia, and nearly 21,000 employees and 3,500 physicians on staff.
A: Whenever two organizations become one organization, there is change. Debbie Mitcham, longtime Chief Financial Officer and 25-year veteran of Northside Hospital, will be the new president and CEO of Northside’s Gwinnett health care campuses. Other important leadership changes are occurring – all with the single goal of seamlessly integrating operations to strengthen this new, expanded system.

Over time, the new system – with its expected growth and expansion — should create additional job opportunities. In past years, as Northside has joined with other health care providers, strong system growth has been one of the results.

A:Northside and Gwinnett Health System share many common characteristics. We both believe in an unyielding commitment to our employees and to the communities we serve.

And we also have common goals that represent critical building blocks for a combined health care system: to ensure the continued enhancement of quality care; to build a strong and aligned primary care network; to maintain strong financial performance; to innovate and improve processes; to optimize technology; and to provide an adaptive culture.